Frequently asked questions about neighbourhood ironing
Do we have to live in the same building?
Your building takes priority. If neither listing has a local match, you may be connected with someone within 1 km in a straight line. A full French address is required; geocoding does not prove residence.
How much does ironing cost?
The person offering ironing sets the price and communicates it directly to the person requesting it. They must accept it before the service. Also agree on payment arrangements before handing over the laundry. The site does not set prices or handle payments.
What happens if an item of clothing is burned or damaged?
Repassage connects people. The service currently provides no clothing insurance, incident reporting or dispute resolution process, refunds or compensation. If damage occurs, contact the person you arranged the ironing with directly and keep photos and messages. Before handing over your laundry, agree on precautions and arrangements in case of damage, and check whether insurance covers the service.
What information is shared?
When a match is found, each person receives the other person’s name and email. Full postal addresses are not included in match notification emails.
Why do I need to confirm my email?
Confirmation checks that you can access your contact email. Opening the link is not enough: check your address, then press the activation button. You can confirm within 48 hours of requesting the link.
What if there is no matching listing?
Your listing remains active until it expires. You may receive a notification when a matching listing is activated. The number of contacts depends on the listings available near you.
How can I edit or delete my listing?
Use the personal link you received by email. If you have lost it, request new links from the recovery page. Your old links will be replaced.